Skills
- Programming Languages: Python, MySQL, R
- Machine Learning: Python (e.g. numpy, pandas, matplotlibs, scikit-learn, NLTK)
- Data Science & Miscellaneous Technologies: Data science pipeline (cleaning, wrangling, EDA, visualization, modeling, interpretation), Statistics, Experimental desing, Hypothesis testing, NLP, Jupyter Notebook
Experiences
Research Analyst at Human-Centered Data Science Lab
2022 – 2023 · Toronto
Innovatively tackled long COVID challenges by analyzing patient data using Python and machine learning, significantly enhancing treatment strategies. Employed NLP for deep insights into patients' narratives, leading to a 20% reduction in wait times and improved personalized healthcare solutions.
Graduate Student Researcher at Toronto Human-AI Interaction Research
2022 · Toronto
Enhanced a motivational interviewing chatbot through advanced text analysis, improving user satisfaction by 10%. Collaborated closely with a multidisciplinary team, leveraging topic modeling and cosine analysis to optimize chatbot communication.
Account Manager (Public Sector) at NetApp
2018 – 2021 · Hong Kong
Led public sector sales with a $5M portfolio, driving a 50% annual revenue growth using data-driven strategies. Achieved a 200% increase in revenue in education and non-profit sectors, and enhanced decision-making and planning processes by visualizing key business KPIs in Tableau.
Highlighted Work
Project Coordinator at NetApp
August 2017 – August 2018 · Hong Kong
Managed over 200 HSBC (HK) application migrations, significantly improving data handling and project management efficiency using advanced Excel functionalities.
Education
Master of Information, Human Centered Data Science
University of Toronto
Class of 2023
Toronto, ON
Bachelor of Business Administration, Management Information System, Joint Major in Communication
Simon Fraser University
Class of 2016
Vancouver, BC
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